On the Google Play store, it had a rating of 3.6/5. Many customer reviews state it was easy to use and very useful.
On the App Store, the app had a rating of 4.5/5. Lumo Energy’s whole business was structured around its app, so let’s take a look at some reviews of the Lumo Energy app. This was supposed to make things easier and less frustrating than having multiple contact channels but according to reviews, many customers found this annoying and would have liked to be able to contact the company by phone when needed. The design of Lumo Energy was that everything is managed through the app, which included customer service. The main complaint featured here was customer service, with many reporting the customer service was inefficient and they didn’t receive responses to emails.
The supplier had a poor rating of just 1.3/5. Reviews of Lumo Energy UK were no more positive on Google reviews. This was causing confusion as many customers didn’t understand why they couldn't take advantage of those low rates if they already had an Ovo meter installed. However, many filed complaints with the company as they were being offered the new lower tariffs if they switched, only to find that they couldn't switch if they already had a smart meter installed. Negative Lumo Energy UK reviews focused on high bills and waiting a long time to receive final bills when they left.Īs a sister company of Ovo Energy, many Ovo customers were offered the option to switch to Lumo Energy, stating it has lower prices. UK reviews that praised the company centred on it being very easy and straightforward to switch to the provider and set up an account. 52% of these reviews rate Lumo Energy as ‘excellent’, while 23% rate it as bad. On Trustpilot, customer reviews gave the supplier a rating of 3.4/5. Lumo Energy reviews online were fairly average. Reviews: Was Lumo Energy UK a good company? Like Ovo, it is a subsidiary of Imagination Industries LTD, which is a holding company owned by Ovo Energy founder and owner Stephen Fitzpatrick. Lumo Energy UK was actually a sister company to Ovo Energy. When searching for the British supplier, make sure you are on the. In Australia, there is an energy company called Lumo Energy, but it is not connected to Lumo Energy UK. No, Lumo Energy UK was not owned by an Australian company. The supplier started out as an energy comparison site, but after seeing the difficulties its customers encountered with their energy suppliers, it decided to turn its hand to actually being a provider, keeping things simple with its one tariff and app. Lumo Energy aimed to install a smart meter in customers’ households no later than 6 months after they made the switch. It had one dual fuel tariff that is exclusively sold online, and managed online or through the supplier’s mobile app. Lumo Energy UK was an online gas and electricity supplier. All former Lumo customers who had outstanding credit balances had their funds transferred over to their new supplier. 1.3% of calls made to Lumo Energy are abandoned before being answered.Ofgem assure consumers that if their supplier closes down, any credit on their account will be protected.This is a significant improvement over the average wait time of 74 seconds in 2019-20. The average wait time for calls made to the company is 21 seconds.82% of customer service calls made to Lumo are answered within 30 seconds.4402 (2.3%) of Lumo Energy customers filed complaints against the company, according to the Australian Energy Regulator's 2020-21 data.Snowy Hydro claims to deliver one third of total renewable energy to the National Electricity Market (NEM).Lumo Energy and Snowy Hydro have not made their position on investment in coal and coal seam gas known.However, the company is not carbon neutral. Lumo offers a lower-than-average price on GreenPower offsets, and has equitable solar offers for customers.However, Snowy Hydro still owns and operates three gas-fired power stations and is currently building another one.The company's emissions intensity is close to zero. Through its parent company (Snowy Hydro), Lumo Energy owns and operates predominately renewable power plants.Green electricity score: 66% (average 50%)ĬHOICE Verdict on Lumo Energy Environment
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